Support

Contact us

Questions, bug reports, reports of inappropriate display names or photos, and requests about personal information are accepted through the form below. You can also open it from “Help & Support” on My Page in the app. The app is currently available in Japanese.

Open the contact form

Delete your account

1. Open “My Page” in the app
2. Choose “Delete account”
3. Confirm on the next screen

Your ride records, photos, My Segments and other data are deleted too. Deleting your account does not cancel your kogoo Pro subscription.

Cancel kogoo Pro

1. Open the iPhone Settings app
2. Tap your name at the top
3. Open “Subscriptions”, choose kogoo and cancel

You can keep using kogoo Pro until the end of the current period.

Restore purchases

1. Open the purchase screen or My Page in the app
2. Choose “Restore Purchases”

Try this if kogoo Pro stops working after changing devices.

Report or block

1. Tap a name in rankings or friends, or “…” on a kogoo Photo photo
2. Choose to report or block

The operator reviews reports and responds in line with the Terms of Use.